Development of CHRM ODeL-Open Distance and E-Learning Program


Development of CHRM ODeL-Open Distance and E-Learning Program

Terms and Reference (TOR) for the Development of CHRM ODeL-Open Distance and E-Learning Program

Open Distance Learning: Learners who for some reason do not have time for face to face attendance of classes, and do not have access to stable internet, will be admitted for Open Distance learning. Upon Admission and payment of all required fees, the learner will purchase developed modules for reading within a given period of time. They will be assigned an administrator and a lecturer to oversee and respond to email and phone requests by the student. Students on this program will be required to avail themselves for a one week revision guide at an agreed center before they sit for examinations. CHRM will determine which course units will be offered in this program.

Examinations will be taken from the agreed centers of CHRM.

E-Learning Program: Learners who do not have time for face to face attendance of classes and have access to stable internet will be admitted for E learning Program. They will be assigned a lecturer and an administrator to monitor their progress. Learning will be carried out through an online platform developed for, and managed by CHRM. The students will be required to sit for final examinations at an agreed CHRM center.


Through this partnership, The College of Human Resource Management seeks to deliver a critical professional programs by April  2020 and empower academic staff to create online programs for other programs offered by the college.


Our learners are both new students and working employees seeking to acquire professional qualifications.


Our courses are divided to following categories: Most of the institutions learning to date have been instructor led and we now desire to transition to a blended learning approach to deliver learning outcomes across our various knowledge centers as out outlined on CHRM website.

Desired Solution

Based on the above explanation, scope, and background, the collage of human resources is soliciting competitive proposals from qualified organizations.

The client hereby agrees to engage contractor to provide the client with the services consisting of:

  1. To develop and implement the CHRM open Distance learning and eLearning platform. 15 Days
  2. Create full e-learning program content for Open learning and e-learning for the professional course (CHRP)
  3. Empower institution`s staff to create the other knowledge centers by training on Instructional design and e-learning.
  4. Support in establishing learner on boarding and learning support framework.
  5. Establish policy and operational manual for the oDeL department

Delivery schedule i-V above

i            - 15 Days

ii           - Phase 1- 90days – CHRP III (Delivery April 2020)

             - Phase 2   90 days CHRP II – (Delivery July 2020)

             - Phase 3 140 days – CHRP1 (Delivery October 2020)

iii          - Quarter 2 of 2020 

iv & v    - Start  6th January 2020 and have signed off documentation in 60  days


We are seeking a learning solution architect organisation with a team of subject matter experts (SME) and technical team interested in partnering for a long-term commercial venture in professional learning and development.

The firm should have expertise in developing mobile and web learning solutions for academia and training.

The content created should also be converted to SCORM (Sharable Content Object Reference Model) for any future LMS migration possibility.

Specific roles and responsibilities include but are not limited to: creating and converting training materials into web and mobile content; designing, developing, and implementing web, mobile, end-user training; and ODEL strategy formulation and implementation plan, ongoing support and maintenance of applications.

Note: The following high-level requirements articulate our vision for the application, but are subject to change throughout the project’s anticipated design and pilot phases. Minimum features and functionality are listed to guide the scope of the project, but are not considered all-inclusive.

Instructional Design

The service provider will have a team that is familiar with the technical content and a team of subject matter experts to ensure quality and relevance of the content. The designers will facilitate content scoping and analysis of the target learner profiles to establish a healthy blend of face to face interaction and online training. They will be able to advise on the best presentation of the content in various formats such as animations, videos, infographics and then design story boards, guides, tools, assessments, content for Open distant learning, presentation, online learner experience and downloadable implementation tools.

Working together, the contractors, staff and technical experts should create this content to be parsed into bite-sized learning modules formatted for consumption on web and mobile applications in an engaging way.

Blended Learning Platform Core Features

The e-Learning platform should align with the following 3 focus areas:

  • Self-Paced Learning: We envision a situation where learning is self-paced and the staff do not have to leave the factory floor to acquire learning. The learners would be able to charter their own learning journey once the learning material is available on accessible platforms so that they can interact with it at their convenience and apply it on their day to day job.
  • Social Learning and Community: Social learning is a key feature where the reduction of face to face interaction is replaced by dynamic chat platforms which allow learners to share experiences, upload photos and videos of their knowledge application as well as troubleshoot on issues within a community of practice.
  • Analytics and Monitoring: The platform should allow for intelligent analytics and customised reporting at the back end as well as the ability to push communication through email, short message service and social media. Administrators and instructors should be able to monitor learner journeys through tools, alerts, and reporting.


We require the firm’s technical support from design to full implementation, including in-person instructional design support and ongoing application maintenance.

Functional Roles and Responsibilities

The project’s scope expands well beyond the development of web and mobile applications and requires a firm capable of designing and mobilizing around a rapid timeframe to carry out a complex project involving business process optimization, user interface and user experience design, software development, user training, research, the development and implementation of a sustainability plan, and the development and production of Course content for the core course.

The selected firm should be able to lead and take ownership of the design, development, implementation, testing, deployment, maintenance of the project . Key tasks should at a minimum include the following:

  • The development of a detailed work plan clearly showing the information gathering, planning, design, development, testing, delivery, and handoff phases for the application(s).
  • Work with consultants team of content experts to develop course blueprints / storyboarding and digital content incorporating best aspects of face to face training into an online / digital environment.
  • Compile and digitize the technical course content into bite-sized chunks accessible in various platforms.
  • Develop a cloud hosted database(s) that will be used to collect, store, and report on real time analysis of the data from the platform.
  • Pilot testing / debugging to ensure the platform and system meets business and performance requirements specified during the requirements gathering process.
  • Develop a training manual(s) for the platform and provide training on the use of the above systems to relevant CHRM staff, and other key stakeholders.
  • It is expected that the technology development portion and the content creation components of this project can be completed remotely once requirements are finalized at each stage of the project.


  • Physical deliverables, beyond the tasks provided above, shall include the following:
  • Draft and finalized requirements document based on user design validation and testing.
  • A web application supporting the mobile application, analytics, reporting, learning content management, and user management.
  • The codebase(s) for the application and any supporting architecture, including access credentials for the database and any relevant API keys.
  • A training / user manual for the platform.


  • The CHRM program team will review all submitted proposals to identify the proposal and partner company providing the best value based on the following criteria:
  • Technical and functional capabilities of the design, development, and implementation approach. (40%)
  • Experience with similar projects learning project of this nature and are actually in use as well as presence of technical and instructional support for the entire project. (20%)
  • Project understanding, responsiveness, and vision for the project. (40%)

Firm Qualifications

A qualified firm must have:

  • Expertise and experience creating learning programs for Adult learning programs.
  • Experience working with learning focused businesses to determine sustainable strategy model for online learning, learning models and best practices.
  • A instructional design team and content production team
  • Subject matter experts on the key program required to be launched in January 2020
  • Evidence of capability to produce world class learning content for the specified key program.
  • Experience in training project personnel, stakeholders, and end users in the use of applications and database management, including a deep expertise in designing trainings tailored for new Open distant and e-learning content creators.
  • Professional ability to handle sensitive information related to organizations and individuals, including a demonstrated ability to respect the confidentiality of such information while working with CHRM.
  • Proven ability to ensure robust Information security procedures and principles pertaining to relevant data protection and confidentiality aspects (including appropriate data backups), in accordance with CHRM IT standards and procedures, as well as local laws in the country of the application’s operations.
  • Proven ability to mobilize teams which work effectively with others, including multicultural teams with varying levels of technical competency and understanding.
  • Ability to work under pressure and commit to deadlines along expedited project schedules with rapidly evolving timelines, where tasks must be carefully coordinated in parallel.
  • Verbal and written fluency in English.
  • Be a Kenyan company registered with AGPO in the youth category.

Proposal Contents

The technical and financial Proposals must contain the following:

Cover Letter: Include contact information (phone and email address), for the team’s designated contact person who can receive and distribute RFP information on behalf of the team.

Firm Qualifications & Experience: Provide firm description and qualifications to address the scope of this assignment, including existing assignments of e-learning and e-learning content.

Project Understanding and Approach: Provide a brief description of your understanding and approach to the project.

Technical Approach and Support Overview: Describe vendor support during and after implementation, including a detailed plan for sustainability and support provided long-term.1 year

Cost Proposal: Provide a breakdown of cost per deliverable .The cost proposal must include all design, production, testing and software necessary for the development and long-term support for the application(s). For each deliverable, costs should be broken out indicating one-time set up costs, implementation costs, travel, licenses and other fees, and integration costs.

Project Team: List of Project team members for the assignment, their qualifications and experience in instructional design and e-learning.



The cost to be quoted for should be inclusive of all applicable taxes; b. ongoing fees that could be incurred as a result of the deliverables should be listed separately with an estimate (based on current market prices) of cost per year.


Questions regarding this RFP may be addressed to All questions must be received no later than 24:00 EAT, Wednesday 4th December 2019 Responses to all questions received will be distributed to all interested parties no later than 24:00 EAT, 6th December, 2019.

Completed responses to the RFP with title clearly marked as “PROVISION OF CONSULTANCY FOR THE DEVELOPMENT OF CHRM OPENANDELEARNING PROGRAM APPLICATIONS” and should be addressed to the email address below:

Should be received by 24:00 EAT, Friday 13th December, 2019.

Please note that late submissions will not be considered at all and any form of Canvasing is prohibited and could lead to automatic disqualification

The contract will be awarded to the selected provider and the provider will be contacted in writing by Friday 20th December 2019.

 The assignment will begin on Monday, 6th January 2020 and last for 270 days.

The first full program of part 3 of course must be completed in time for first online course intake in April   (Premarketing of course will be undertaken from February 2020).


  • The Request for Proposal is not and shall not be considered an offer by CHRM.
  • All responses must be received on or before the date and time indicated above. All late responses will be rejected.
  • All unresponsive responses will be rejected.
  • All proposals will be considered binding offers. Prices proposed must be valid for entire period provided by respondent or required by RFP.
  • All awards will be subject to CHRM contractual terms and conditions.
  • CHRM reserves the right to accept or reject any proposal or cancel the solicitation process at any time, and shall have no liability to the proposing organizations submitting proposals for such rejection or cancellation of the request for proposals.
  • CHRM reserves the right to accept all or part of the proposal when award is provided.
  • All information provided by CHRM in this RFP is offered in good faith. Individual items are subject to change at any time, and all bidders will be provided with notification of any changes. CHRM is not responsible or liable for any use of the information submitted by bidders or for any claims asserted therefrom.
  • CHRM reserves the right to require any bidder to enter into a non-disclosure agreement.
  • The bidders are solely obligated to pay for any costs, of any kind whatsoever, which may be incurred by bidder or any third parties, in connection with the response.
  • All responses and supporting documentation shall become the property of CHRM, subject to claims of confidentiality in respect of the response and supporting documentation, which have been clearly marked confidential by the bidder.


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